Terms of service

These terms govern your use of the Insightfull website, waitlist, apps, and related services provided by Insightfull Development LLC, a California limited liability company (“Insightfull,” “we,” “us”). By agreeing to these terms or using the services where these terms are presented, you agree to them. If you do not agree, do not use the services.

Our privacy policy and consumer health data privacy policy explain information handling. Accepting these terms is not blanket consent to process health information or send it to an AI provider; separate consent is required where applicable.

Insightfull does not provide medical advice, diagnosis, treatment, or emergency services. It is a tool for organizing information and exploring possible patterns. Using it does not create a clinician-patient relationship.

Scores, charts, correlations, alerts, food-photo suggestions, and AI responses can be inaccurate, incomplete, outdated, or misleading. A correlation does not prove cause and effect. A score or the absence of an alert does not establish that you are healthy, safe, or free of a medical condition.

Consult a qualified healthcare professional about symptoms, medication, treatment, or changes to your health routine. Do not start, stop, or change medication or delay care because of Insightfull. Do not rely on food-photo suggestions for allergy safety, medication decisions, or precise nutritional requirements.

If you believe you are experiencing a medical emergency, contact your local emergency services immediately. We do not monitor your entries, messages, or alerts for emergencies, and support is not a crisis service.

Provide accurate account information and keep your account secure. Use only an account you are authorized to access. Contact support@insightfull.app if you suspect unauthorized access. You remain responsible for your own use of the service, subject to rights and protections under applicable law.

Joining the waitlist does not guarantee access, a launch date, a place in a particular invitation order, or a particular feature or price. Access may be limited while we develop and test the service. A waitlist submission is not a subscription purchase.

You are responsible for a compatible device, an internet connection where needed, and any carrier charges. Some features depend on Apple Health permissions, supported hardware, operating-system availability, or third-party services. Not all features are available in every region or plan.

You retain the rights you hold in your diary entries, messages, photos, and other content. You grant us a limited, non-exclusive permission to host, store, copy, transmit, and process that content as needed to provide the services you use, respond to your requests, and meet legal obligations, as described in the privacy policy.

That permission is not a transfer of ownership and is not a separate authorization to sell health data or train a general-purpose AI model. Third-party processing is described in the privacy policy. Only provide content you have a right to use and share.

You are responsible for reviewing and correcting your entries and generated suggestions. Keep an independent copy of information that matters to you. Insightfull should not be your only record of medication, treatment, or other essential health information.

Some features use on-device models, while others send information to our backend and cloud providers. The privacy policy explains those differences. AI can produce incorrect information even when it sounds confident, and similar responses may be produced for other people.

We do not guarantee the accuracy, completeness, originality, or suitability of generated content. You should assess it before acting or sharing it. Neither scores nor generated content should be used to make medical, insurance, employment, or other consequential decisions about yourself or another person.

Notifications depend on device settings, connectivity, and delivery services and can be late or absent. A reminder or correlation alert is a convenience, not a safety-critical monitoring system.

Insightfull may offer free features and an optional Pro subscription. The purchase screen identifies the current features, billing period, price, currency, and any trial or introductory offer. The App Store price shown at purchase applies; taxes and local prices can vary.

Payment is charged to your Apple account. Subscriptions automatically renew unless you cancel through your Apple subscription settings before the applicable renewal deadline. Apple handles renewal charges according to its store terms. Cancel at least 24 hours before the end of a trial or billing period to avoid the next renewal where Apple requires that notice.

You can manage or cancel a subscription in your Apple account settings. Deleting Insightfull or your Insightfull account does not cancel an App Store subscription. Cancellation generally stops future renewals and leaves access through the paid period, subject to Apple’s rules and your statutory rights.

Refunds for App Store purchases are handled by Apple through Report a Problem, subject to applicable law. Nothing here removes a mandatory refund, withdrawal, or consumer guarantee right. If you cannot restore a purchase, contact support@insightfull.app.

We will communicate material subscription changes as required by law and the App Store. Any required price-change consent will be handled through the applicable purchase process.

Do not use Insightfull to:

• Break the law, violate another person’s privacy or intellectual-property rights, impersonate someone, or submit content you are not authorized to share;
• Access another account or private data without permission, bypass access controls, or interfere with security;
• Introduce malicious code, overload the service, abuse automated requests, or circumvent usage or subscription limits;
• Resell or exploit the service without permission, or reverse engineer it except where applicable law permits;
• Present generated information as professional medical care or use the service for emergency monitoring.

Responsible security reports are welcome at support@insightfull.app. Do not access other people’s information or disrupt the service while investigating.

The Insightfull name, branding, interface, software, and original materials are owned by Insightfull or its licensors. Subject to these terms and applicable App Store terms, you may use the service for your personal, non-commercial use. You receive no other ownership rights in our software or branding.

Third-party services, links, devices, and stores may have their own terms. We are responsible for our service, but do not control the availability or independent conduct of every third-party service. Mandatory consumer rights still apply.

For the iOS app, Apple’s Standard Licensed Application End User License Agreement also applies where supplied through the App Store. These terms supplement the app license and do not replace Apple’s applicable usage rules. Apple is not the operator of Insightfull and is not responsible for providing our support.

You may stop using Insightfull at any time. Request account deletion or a copy of your information through the available app controls or by contacting support@insightfull.app. The privacy policy explains retention and the difference between a request and completed deletion.

We may restrict or suspend access when reasonably necessary to address a violation of these terms, security concerns, unlawful use, or a legal requirement. Where practical and permitted, we will provide notice and a way to contact us about the decision.

We may change or discontinue features, but this does not remove obligations relating to paid services or mandatory remedies. Provisions that by their nature need to continue, including ownership, applicable payment obligations, privacy obligations, and dispute terms, survive the end of access.

We work to provide a useful service, but cannot promise uninterrupted availability, perfect accuracy, compatibility with every device, or freedom from all errors. Early-access features may change or be withdrawn.

To the extent permitted by applicable law, the service is provided as available without additional warranties of merchantability, fitness for a particular purpose, or non-infringement. These limitations do not exclude express commitments we make or legal guarantees that cannot be excluded.

To the extent permitted by law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable when you began using the service. Nothing in these terms excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

California law governs these terms to the extent permitted by applicable law, without applying its conflict-of-law rules. If you are a consumer elsewhere, you keep the mandatory protections and any right to bring a claim in your local courts that your local law provides.

Please contact support@insightfull.app if you have a concern so we can try to resolve it. This does not require you to give up a legal remedy, delay an urgent claim, or use mandatory arbitration. These terms do not include a class-action waiver.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not waive it.

We may revise these terms as the service develops or legal requirements change. We will update the revision date and provide notice of material changes as required. Changes requiring your agreement will not take effect for you without that agreement where the law requires it.

Questions about these terms can be sent to Insightfull Development LLC, California, United States, at support@insightfull.app.